Bernard AutoGlass  
Bernard AutoGlass -Frequently Asked Questions

Frequently Asked Questions

about Windshield and Auto Glass Replacement

Q. Will my insurance company pay for my new windshield repair?
A. Yes, if you have full coverage (comprehensive). Your only out of pocket expense is your comprehensive deductible, which in most cases is $0-$100. If you think your deductible is higher than $100, be sure to confirm that you are not confusing your “collision” deductible with your “comprehensive” deductible, as collision deductibles are usually higher, but not applicable to windshield repair or replacement.

Q. Will Bernard AutoGlass bill my insurance for me?
A. Yes. We will handle all necessary paperwork and billing directly with your insurance company. We take care of the hassle involved with windshield replacement so you don’t have to.

Q. Does the online discount apply to orders placed over the phone?
A. Yes. The online discount applies to all orders placed through our online division This is the division you are connected with when calling our toll free number 1-770-469-1385.

Q. Will my insurance rates go up if I get my windshield replaced through my insurance?
A. No. Windshield replacement falls under the “comprehensive” portion of your insurance rather than the “collision” portion. A cracked windshield does not reflect your driving ability and has no bearing on your level of risk to the insurance company. Therefore the windshield repair or replacement of your car will not influence your insurance premiums.

Q. Will you install Auto Glass that is the same quality as I have in my vehicle right now?
A. Yes. We use high quality Auto glass from Original Equipment Manufacturers (OEM) such as PPG, Pilkington, Mopar, Carlite, and Guardian.

Q. How long does it take to replace my windshield.
A. We can complete most vehicles in approximately 1 hour. However, we highly recommend that you refrain from driving your vehicle for 2-3 hours (varies with humidity, temperature and type of urethane) after the installation is complete to ensure proper curing of the urethane seal. Your technician can provide the best estimate of a safe drive-away time on the day of your installation, based on current conditions and materials used.

Q. Can you replace my Windshield or Auto Glass if it's raining or snowing?.
A. In order to provide mobile Auto Glass service during inclement weather, we will need suitable shelter (such as a carport, garage, parking garage etc.) from precipitation. If shelter is unavailable at your location on a rainy/snowy day, we will gladly re-schedule your appointment for a more appropriate time.

Q. If I need a door glass, back glass replaced or other Auto Glass, can you do that?
A. Yes. We sell and service all auto glass parts: Door, Vent, Back, Quarter, etc.

Auto Glass Safety: The importance of replacing a cracked Windshield.

Why is a cracked (or improperly installed) windshield dangerous?

1. Your windshield prevents you from being ejected during an accident.
The safest place to be during a car accident is in the car. Your windshield is an important barrier that keeps you in the car. If you don't replace your windshield a cracked windshield (or a poorly installed windshield) can fail during a collision or roll over, allowing you or your passenger to be ejected. A passenger ejected from a car or truck is much more likely to experience a serious injury or death. Cracked windshields expose the laminate that joins the layers of glass in the windshield, resulting in delamination. It is this delamination that results in a dangerous reduction in the structural integrity of a vehicle.

2. Your windshield is a "backstop" for your passenger side air bags.
In nearly all new vehicles equipped with airbags, the passenger side airbag deploys upward and bounces off the windshield glass to protect the passenger in a crash. When the airbag deploys, it does so at 150 - 200 miles per hour. Needless to say, a cracked windshield lacks the structural integrity necessary to absorb the force of a deployed airbag; with the result that passengers may be ejected and injured or killed if the airbag deployment is deformed by the windshield’s failure. In addition, an improper windshield replacement that fails will subject a vehicle’s occupants to the same risk of airbag failure as a cracked windshield.

3. Your windshield supports the roof.
An automobile's windshield is designed to prevent the roof from crushing you in a roll over accident. It's important to promptly replace your windshield because a cracked windshield will not meet any of the ANSI windshield performance and safety standards. Industry experts have estimated that windshields provide up to 70% of the structural integrity in a rollover accident. A cracked windshield may fail to support the roof if the car flips over, causing severe injury or death to occupants.